Frequently Asked Questions

Personalised Products

All our personalised products will have mock-ups sent to your email, Only when approval is given will the item be printed.


Shipping is selected at checkout with multiple options provided depending on the speed of delivery you require. All delivery times given are from the date of dispatch not purchase.


When selecting collection at the checkout, please keep an eye on your emails as we will let you know when your item/s are ready and will provide time and dates for collection.

Collection address will be:

Unit 9, Wetherby Business Park

Off Gosforth Road


DE24 8HU

Entrance to the business park is opposite Abbey Garage on Gosforth Road.

Collection is usually between 10am-5pm, Monday to Saturday. Unless agreed otherwise.


We accept returns on all non-personalised items. The buyer is responsible for return shipping cost unless otherwise agreed. Refunds will then only be provided when the item has arrived back and the condition has been checked.

Personalised items are non-refundable due to the mock-up approval process before print. Although if yuo do have a problem with your order, please contact us and we will see how best to fix this for you.